Shipping Information

We currently offer FREE DELIVERY Australia wide. We use registered post (secure shipping) via Australia Post which requires a signature upon delivery. If no one is at the delivery address to recieve your footwear a card will be left advising that the parcel can be collected at the nearest Post Office.

All orders are shipped within 3 working days. If you have not received an order within 10 days, please notify us by email at: info@shoeimage.com.au

Refund and Returns

Your satisfaction is our first priority at SHOE IMAGE. If your item is faulty upon receipt , is not as described or you need to change the size we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 14 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition. The return postage will not be refunded.

Returns Process

To return an item, please send it to:

144 Station Street Fairfield Victoria 3078

And also include the following information:

• Your Order number if known (appears on the top of the confirmation email)
• Your name and address
• A description of the item you are returning
• Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.